Global State of CX 2025 Report
Discover what 353 global CX practitioners are doing to stay ahead in 2025.
The #1 trend shaping CX this year (it’s not data)
How AI is transforming loyalty, retention, and revenue
Why CX budgets are shifting — and where investments are flowing fastest
Get the full CX Network Insights Report
Top 10 trends transforming CX roles – AI-powered operations, GenAI chatbots, and beyond
Key challenges CX teams face when proving ROI
Customer behavior shifts you can’t ignore, from AI literacy to ethical expectations
How budgets are changing – and what’s topping the investment list
