The New Standard for Enterprise AI
How to Close the “Wow-Trust” Gap and Deliver on the Promise of Conversational Experiences.
The Future of Self-Service is Already Written.
“By 2028, all self-service experiences will begin with conversational AI.”
— Gartner
User Expectations
Have Fundamentally
Changed.
People now expect fast, natural, conversational interactions that are intelligent, intuitive, and personal.
They demand the same seamless experience from enterprise search and self-service that they get from their consumer apps.
The Rush t o Innovate i s Exposing a Critical Flaw.
• In response, organizations are racing to deploy innovative AI experiences.
• However, many are forced to pull them back after failed POCs, limited pilots, or negative customer feedback.
The Widening ‘Wow-Trust’ Gap.
The growing divide between impressive-looking conversational experiences and reliable, trustworthy outcomes.
The Cause: Ungrounded AI Lacks a Foundation of Truth
Impressive demos fall apart without a connection to accurate, unified enterprise knowledge.
The result is a poor user experience defined by:
Hallucinations
– Confident-sounding inaccuracies.
Shallow Interactions
An inability to handle complexity.
Broken Trust
An erosion of brand credibility.
For Large Enterprises, the Stakes are Even Higher.
More complex, scattered, and dynamic knowledge to manage.
Far more brand and business risk to lose when AI gets it wrong.
In the agentic era, trust is the ultimate currency.
The Al Maturity Challenge:
Different Starting Points, Same Barrier.
Enterprises are at different stages of Al evolution, from traditional search to
generative search, and aspiring toward agentic intelligence.
A Fundamental Insight for the Agentic Era.
Al maturity alone doesn't
determine success..
Grounded intelligence does.
The Resolution: Coveo Conversational Search Agent.
Coveo unites the three kinds of intelligence enterprises need today—Search, Conversational, and Agentic—all grounded in trusted enterprise knowledge.
It gives organizations a safe, scalable way to close the Wow-Trust Gap and modernize their search and support experiences.
In 15 minutes we’ll learn your goals. Then, we’ll show a personalized demo based on what you care about. No sales pitch. No filler. Just a fast path to clarity.
What you’ll get in this demo:
Audit: Where search is failing your users
Walkthrough: How to fix it today (not “someday”)
Plan: Next steps you can share with your boss
Quick 15 min call
We learn your goals, systems, and blockers.
Personalized demo
We share fixes that fit your world.
Get your plan
Clear next steps. Your decision.
Used by 700+ enterprises • Secure • No commitment
