The New Standard for Enterprise AI
How to Close the “Wow-Trust” Gap and Deliver on the Promise of Conversational Experiences.
The Future of Self-Service is Already Written.
“By 2028, all self-service experiences will begin with conversational AI.”
— Gartner
User Expectations
Have Fundamentally
Changed.
People now expect fast, natural, conversational interactions that are intelligent, intuitive, and personal.
They demand the same seamless experience from enterprise search and self-service that they get from their consumer apps.
The Rush t o Innovate i s Exposing a Critical Flaw.
• In response, organizations are racing to deploy innovative AI experiences.
• However, many are forced to pull them back after failed POCs, limited pilots, or negative customer feedback.
The Widening ‘Wow-Trust’ Gap.
The growing divide between impressive-looking conversational experiences and reliable, trustworthy outcomes.
The Cause: Ungrounded AI Lacks a Foundation of Truth
Impressive demos fall apart without a connection to accurate, unified enterprise knowledge.
The result is a poor user experience defined by:
Hallucinations
– Confident-sounding inaccuracies.
Shallow Interactions
An inability to handle complexity.
Broken Trust
An erosion of brand credibility.
For Large Enterprises, the Stakes are Even Higher.
More complex, scattered, and dynamic knowledge to manage.
Far more brand and business risk to lose when AI gets it wrong.
In the agentic era, trust is the ultimate currency.
The Al Maturity Challenge:
Different Starting Points, Same Barrier.
Enterprises are at different stages of Al evolution, from traditional search to
generative search, and aspiring toward agentic intelligence.
A Fundamental Insight for the Agentic Era.
Al maturity alone doesn't
determine success..
Grounded intelligence does.
The Resolution: Coveo Conversational Search Agent.
Coveo unites the three kinds of intelligence enterprises need today—Search, Conversational, and Agentic—all grounded in trusted enterprise knowledge.
It gives organizations a safe, scalable way to close the Wow-Trust Gap and modernize their search and support experiences.
An Award for Every Kind of AI Impact
Pinnacle Award
Celebrating visionary leadership, this award recognizes enterprise-wide impact powered by Coveo AI—including Coveo Relevance Generative Answering™ and/or the Passage Retrieval API. Nominees are typically driving multiple use cases and demonstrating significant, measurable business outcomes such as improved efficiency or increased revenue.
Think this sounds like you? Apply now
Impact Award
Honoring customers who’ve delivered tangible business impact using Coveo. This award recognizes those achieving significant improvements in cost reduction, revenue growth, or profitability by deploying Coveo across service, workplace, commerce, or web experiences.
Have metrics that prove it? Apply now
Innovator Award
Recognizing bold, forward-thinking teams who are pushing the boundaries of what’s possible with Coveo. This award celebrates innovation through creative new use cases that improve experiences for customers, employees, and partners alike.
Driving innovation? Apply now
Award Winner Benefits
Get Insider Access
As a winner, you don’t just stay ahead—you help set the pace! Get early access to upcoming features, priority spots in beta programs, and exclusive invites to influence what’s next on the roadmap.
Elevate Your Brand
Step into the spotlight! Be featured in media, analyst reports, and Coveo’s digital channels. From event stages to social feeds, this is your moment to lead the conversation—showcasing how your team delivers standout results with Coveo.
Celebrate Your Way
Recognition builds momentum! Celebrate your team, amplify your partnerships, and highlight your success across the business. This isn’t just a trophy, it’s a moment your whole organization can rally around.
