Coveo: AI-Search for Enterprises: The AI Relevance™ Platform

2025 Gartner Report

Rethink Enterprise Search to Power AI Assistants and Agents

This 2025 Gartner report discusses why grounding AI agents in enterprise search is key to their success.

When generative agents can’t access the right information, they can’t perform. Gartner discusses what needs to change — and why fixing enterprise search is the first step.

Read this report to uncover:

How fragmented search creates blind spots that AI can’t fix

Why today’s enterprise AI agents aren’t scalable — and what Gartner recommends to fix it

The 5 priorities Gartner gives for powering generative agents with accurate, trustworthy data

How AI assistants are finally made useful for employees with workplace AI search

What’s Inside the Report

Why AI search tools can’t succeed without access to high-quality, well-governed information

AI assistants are only as useful as the information they can reach — and Gartner discusses why governance, not just model strength, determines performance.

How fragmented search undermines productivity and trust in AI

When employees don’t know what they’re missing, they stop relying on search — and your AI inherits that same blind spot. The result? Broken trust, wasted time.

What it means to treat intelligent search as infrastructure — not just an interface

Gartner outlines how search must function as a system of delivery, not just a UI layer. That means investing in connectors, context, and control — not just keywords.

For 18+ years, our customers have trusted us with their growth

Our Customers Voted Coveo #1 Across the Board

Discover the impact of AI-powered experiences

“Finding the right partner, which was Coveo to come in and help us deliver those relevancy models was so important to us. It’s not just about the search bar - it’s about the entire experience that our customers are having.”

Artie Sharpe

Senior Director, Innovation, Hearts on Fire

“With Coveo’s machine learning (ML), we’ve seen increases in all of our key metrics. For example, in the first few months of deployment, one of our brand sites saw a 25% improved conversion rate with search.”

Jessica Frame

Ecommerce Manager, Caleres

“We see the success in customer surveys where they rate the shopping experience as ‘Great’. And our customers tell us with their buying behavior. This past year, FleetPride.com sales grew more than 400%.”

Darren Taylor

SVP Marketing & Digital, FleetPride

Coveo is named a Leader in the 2024 Gartner® Magic Quadrant™ for Search and Product Discovery — positioned Highest on the Ability to Execute and completeness of vision.

The Coveo AI-Relevance™ Platform empowers global enterprises to deliver personalized digital experiences that drive real business results. It supports a wide range of use cases across commerce, service, websites, and the workplace, through advanced capabilities such as Generative AI-Search, AI-Powered Recommendations, Unified Personalization, Generative Answering and Conversation, and Agentic Experiences.

Discover the impact of AI-powered experiences!

Coveo is named a Leader in the 2024 Gartner® Magic Quadrant™ for Search and Product Discovery — positioned Highest on the Ability to Execute and completeness of vision.

The Coveo AI-Relevance™ Platform empowers global enterprises to deliver personalized digital experiences that drive real business results. It supports a wide range of use cases across commerce, service, websites, and the workplace, through advanced capabilities such as Generative AI-Search, AI-Powered Recommendations, Unified Personalization, Generative Answering and Conversation, and Agentic Experiences.

Discover the impact of AI-powered experiences!

Coveo is named a Leader in the 2024 Gartner® Magic Quadrant™ for Search and Product Discovery — positioned Highest on the Ability to Execute and completeness of vision.

The Coveo AI-Relevance™ Platform empowers global enterprises to deliver personalized digital experiences that drive real business results. It supports a wide range of use cases across commerce, service, websites, and the workplace, through advanced capabilities such as Generative AI-Search, AI-Powered Recommendations, Unified Personalization, Generative Answering and Conversation, and Agentic Experiences.

Discover the impact of AI-powered experiences!

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Gartner, Magic Quadrant for Search and Product Discovery, Milke Lowndes, Aditya Vasudevan, et al., 13 May 2024
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